FAQ

More About the Top Choice in Pigeon Forge Hotels

Experience the best choice in Pigeon Forge hotels at Shular Inn, offering family-friendly accommodations near Dollywood and numerous other attractions. Learn about our policies and procedures to make your travel easier. When looking for where to stay in Pigeon Forge, look no further than our Dollywood lodging.

Do you allow pets?

We're sorry, but the Shular Inn does not accept pets.

Do you charge my credit card when I make a reservation?

No! Your credit card information is only used as a guarantee that you will arrive by midnight on your day of arrival. If you do not cancel your reservation at least 24 hours in advance of your arrival, or do not show up at all, we do charge one night's room and tax at that time on your credit card.

We do have an exception to this rule. If you are booking during a special event, such as one of Pigeon Forge's famous car show weekends, we DO charge your credit card, in full, for the entire reservation period when you make the reservation. There is NO REFUND during these car show weekends in April and September.

May I cancel a reservation online?

No. To avoid a possible No Show charge on your credit card you must call the hotel, 1-866-674-8605.

What time is check-in/check-out time?

Check-in time is 4pm. However, if you arrive earlier and your room is ready, you may check in at that time at no additional charge. Check-out time is 11am.

May I get an AAA, AARP, or Military discount online?

Yes! There is a drop down box after you enter your dates and make a room selection that allows you to choose an appropriate discount. You WILL BE ASKED to produce your AAA or AARP membership card or Military ID (only one discount allowed) upon check in to receive the discounted rate.

Do you have group rates?

Yes! If you have nine or more rooms in your group, your entire group is eligible for a group rate discount.

Can I check my previously made reservation online or make changes (dates, number of people, room type)?

No. We're sorry, but you must call the hotel direct, 1-866-674-8605.